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If you contact a natural gas pipeline and/or suspect a gas leak, assume there’s a danger – even if the damage appears minor.

  • Warn others and leave the area quickly. Do NOT wait for utility personnel to arrive. Leave your equipment behind.
  • Do not use matches, lighters or anything electrical (even a phone, garage door opener or light switch) in the vicinity of the leak. A spark from any of these items could ignite leaking gas and cause an explosion.
  • Leave the excavation open and do not attempt to stop the flow of gas.
  • From a safe location, call 911 and National Grid.
    In Downstate New York, also call 811 or
  • Stay away from the area until National Grid personnel say it is safe to return.

To report emergencies, move to a safe location and call 911 and National Grid immediately.

In case of gas emergencies:

  • Long Island and the Rockaways:
    1-800-490-0045 and 911
  • Metro New York: 1-718-643-4050 and 911
  • Upstate New York: 1-800-892-2345 and 911
  • Massachusetts: 1-800-233-5325 and 911
  • Rhode Island: 1-800-640-1595 and 911

In case of electric emergencies:

  • Upstate New York: 1-800-867-5222 and 911
  • Massachusetts: 1-800-465-1212 and 911
  • Rhode Island: 1-800-465-1212 and 911

Smell Gas. Act Fast.



Report emergencies | Gas explosion fire